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How to Cut BlackBerry Support Costs by 25 to 50% by Zenprise
February 13, 2009 - (Free Research) Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations.
A Comprehensive Approach to Practicing ITIL Change Management by BMC Software, Inc
April 17, 2009 - (Free Research) Mission-critical data processing relies in large part on the automated initiation, execution, management, integration, and recovery of batch-mode IT processing. Read about BMC Software's solution that integrates their batch process automation solution, BMC CONTROL M, with their CMDB solution, BMC Atrium.
IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company
September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
Becoming Proactive In Application Performance Management by Compuware Corporation
January 09, 2009 - (Free Research) Compuware Corporation commissioned Forrester Consulting to survey 389 global technology decision-makers actively involved in application performance management (APM) to assess the effectiveness of their processes and the technologies they employ. This paper has the results.
Build Extensible Dashboards that Meet OEM End Customer Needs by Actuate
June 2009 - (Free Research) Today's OEM end customers are demanding dashboards to view performance metrics. This webcast discusses how to implement dashboards that present real-time operational indicators enabling end users to quickly take action and effect change before it is too late.
CA Wily Customer Experience Manager by CA
December 2008 - (Free Research) Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs.
Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America Inc
January 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
Differentiate Your Company with Complete CRM by Oracle Corporation
June 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.
Creating Enduring Customer Relationships by Oracle Corporation
June 2009 - (Free Research) Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation
January 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of recession, provided there is a bona fide business need and the initiative can reliably be expected to create additional revenue or save money.
Self-Service That Really Serves by Oracle Corporation
June 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions by Oracle Corporation
January 2009 - (Free Research) Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.
Fortis Turkey by CA
October 2008 - (Free Research) To safeguard the critical customer-facing and banking applications that rely on its network infrastructure, Fortis Turkey implemented a Network Management solution from CA.
Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America Inc
April 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
Siebel Self Service CRM by Oracle Corporation
April 2009 - (Free Research) Check out this demo to learn how Siebel Self Service 8.1.1 can help improve customer loyalty and profitability.
Lower IT Risks and Costs with Oracle Customer Services by Oracle Corporation
December 2008 - (Free Research) As companies look for ways to drive down costs and gain a competitive edge, many choose the expert Hyperion service provided by Oracle Advanced Customer Services.
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