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How Should an Enterprise Move towards Unified Communications? by Avaya, Inc
July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Alliance PocketPC - Impact Field Productivity by Astea International Inc.
(E-mail this company )
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
Enhancing IT Support with Knowledge Management by CA.
August 2008 - (Free Research) Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Business Intelligence in the Real-Time World by Pitney Bowes Group 1 Software
September 2008 - (Free Research) An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business.
Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems
February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
Five Myths of Infrastructure Monitoring by Hewlett-Packard Company
August 2008 - (Free Research) This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.
IBM Cognos Pricing Makes More Projects Possible by Cognos, an IBM Company
October 2008 - (Free Research) IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.
Aberdeen Group: Customer Data Quality: Roadmap for Growth and Profitability by Infosolve Technologies Inc.
March 2008 - (Free Research) New Aberdeen research reveals that customer data quality is a sales and marketing leadership issue. Aberdeen found that over 70% of Best-in-Class firms are driven to improve customer data quality by competitive and profitability pressures…
How to Foster Innovation in Your Company, Part Two by Cisco Systems, Inc
February 2008 - (Free Research) Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
IBS business software by IBS, International Business Systems
Armed with a range of smart and robust tools that allow you to organize, extract and analyze any range of data within your systems, the fully-integrated IBS offering will help you make proactive decisions for both the short and long term.
Magic Quadrant for Business Intelligence by QlikTech Inc.
August 2008 - (Free Research) The market for business intelligence platforms is moving away from a position dominated by pure-play vendors. This paper discusses why this is being driven by a trend for consolidation, from several large application and software infrastructure vendors.
QlikView for SAP by QlikTech Inc.
August 2008 - (Free Research) Using QlikView, companies complement their centralized SAP reporting capabilities with instant user-driven visibility into business processes, allowing SAP-based decision making at the speed of business.
Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc
February 2008 - (Free Research) According to IDC, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Only 23% of those same businesses rated efficiency-enhancing infrastructure investments, such as expanding or upgrading a network, as a high priority.
Microsoft Dynamics CRM Online ® Offer by Microsoft
May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
Oracle versus SAP: The Battle for Small and Medium-Sized Businesses (SMBs) by Oracle Corporation.
March 2008 - (Free Research) Oracle and SAP are both ramping up their efforts to attract small and medium-sized businesses (SMBs) to their enterprise applications. Nucleus Research decided to investigate the success SMBs are having with Oracle and SAP enterprise applications.
Software as a Service Dramatically Improves CRM Success by Oracle Corporation.
August 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Developing a Spectacular Support Structure by Numara Software
April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.
Delivering supply chain excellence by IBS, International Business Systems
April 2008 - (Free Research) This document concentrates on IT’s contribution to Supply Chain Execution and Management.
Visibility and Control to Monitor and Measure Project Performance by Telelogic, An IBM Company
Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®.
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