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The New BlackBerry Technical Support Services by BlackBerry August 14, 2009 - (Free Research) Watch this webcast to learn about the new support programs from BlackBerry® Technical Support Services which are designed to keep pace with the changing mobility needs of any organization – whether you're just beginning to grow your BlackBerry® deployment or have come to rely on it as mission critical. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fast, Affordable SAP for Mid-market Chemicals: Advance your Business Agility by Atos Origin November 2009 - (Free Research) This product brochure highlights how mid-market Chemicals companies now have a full SAP solution specifically designed for them through the collaboration of Atos Origin and SAP. The solution is a rapid implementation of SAP and ongoing support services with per-user pricing that fits the budget of this target market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting Storage Management Goals with HP Proactive Select by Arrow/HP October 2009 - (Free Research) This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Swiss manufacturer installs out-of-the-box storage area network in less than half an hour by Dell, Inc. March 2009 - (Free Research) The existing storage solution at Eternit (Schweiz) AG, was unable to meet the growing needs of the organization. The company wanted a solution that was scalable, cost efficient and easy to use. Read this case study to find out how Dell was able to assist with these goals. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

REDUCING COSTS THROUGH BETTER SERVER UTILIZATION by Sun Microsystems, Inc. March 2009 - (Free Research) Keeping datacenters agile is key as IT organizations support dynamically changing business priorities and cope with economic pressures. By consolidating systems onto the latest server technology and taking advantage of virtualization techniques, enterprises can optimize datacenter efficiency, gain flexibility, and reduce operating costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc June 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun's Reference Architecture for Video Surveillance with IPCONFIGURE ESM by Sun Microsystems, Inc. November 2008 - (Free Research) The Sun Reference Architecture for Video Surveillance with ipConfigure ESM provides a scalable digital surveillance platform that allows organizations to adjust infrastructure to fit their exact needs. (BOOK) VIEW ABSTRACT | GO TO

Robotics Manufacturer Automates Collaboration with Digital Note-Taking Program by Microsoft February 2008 - (Free Research) Autonomous Solutions (ASI), the world leader in large vehicle robotics, has fundamentally changed the way its employees communicate and collaborate by using Office OneNote 2007. This case study shows how this collaboration application dramatically improved ASI's management of multi-million dollar projects. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Building the Cloud - It takes more than an API - Secure, Reputable Support for ISVs and Application Developers by Iron Mountain Digital October 2009 - (Free Research) ISVs eager to unlock the potential of cloud technology have latched onto APIs that allow them to integrate cloud technology with their own applications. Ultimate success depends on choosing the right cloud storage provider. Read this Opinion Paper from the Taneja Group to learn more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Support Global Expansion with Trade and Financial Compliance by SAP America Inc November 2009 - (Free Research) The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Regulatory Compliance: How Digital Data Protection Helps by Iron Mountain Digital January 2007 - (Free Research) This white paper presents vital information about the regulatory requirements that enterprises must satisfy and how digital data protection helps enterprises satisfy these requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Open Source Storage: Addressing the need for new Storage Architecture by Sun Microsystems, Inc. November 2008 - (Free Research) Sun offers services that assist IT users with the opportunity to start evaluating open storage architecture strategies and evaluating how an open storage architecture can better support their organization' business and budgetary goals. (BOOK) VIEW ABSTRACT | GO TO

End-to-End Business-to-Partner Integration: A Strategy for Revenue Growth and Cost-Reduction in Uncertain Times by Sterling Commerce September 2009 - (Free Research) Flexible software solutions that reduce costs while driving revenue expansion are welcome in any business climate. But when money is tight and markets are in a state flux, they are essential. Download this white paper for practical strategies on how to achieve this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tucson Police Department Moves To Digital Imaging With Linear Systems And LSI 3ware RAID Controllers by LSI Corporation. September 2009 - (Free Research) When the Tucson Police Department decided to equip its crime scene specialists with digital cameras, it chose Linear Systems Enterprise DIMS ImageServer for the ID Section’s server and storage needs. For its RAID protection, Linear Systems chose the LSI 3ware 9650SE controller card. Read on to find out the amazing results. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Importance of a Cloud Storage API - New Information Management Capabilities and Revenue Streams for ISVs by Iron Mountain Digital October 2009 - (Free Research) As Storage Switzerland writes, APIs such as Iron Mountain’s Archive Services Platform API allow ISVs greater control than do cloud NAS gateways over how and where data is stored. Read this Technology Brief from Storage Switzerland to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How SAP Customers Quit Paper: Keeping Inbound Documents Electronic by Esker Inc. July 2009 - (Free Research) View this webcast to learn about the advantages of an electronic lifecycle for inbound documents, as well as the benefits of quitting paper and going green. Along with efficiencies and cost-savings results achieved by Esker customers who have quit paper, the web seminar will demonstrate automation of two inbound document processes as examples. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Control Your Email Environment with these 11 Tips by Iron Mountain Digital September 2009 - (Free Research) The handling of email has become a critical business, IT and regulatory issue, driving a need for email archiving solutions in many organizations. This whitepaper will cover archiving and email management, eDiscovery and knowledge management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Case for Enterprise Disaster Recovery Planning: Calculating the Cost of Downtime by Iron Mountain Digital September 2008 - (Free Research) Given the enormous long-term costs and implications of a systems interruption, companies need to carefully define and implement plans to mitigate losses. This paper arms you with how to build a strong business case for a recovery plan. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tapping into the Universal Video API: Hardware Acceleration through the Intel® Media SDK by Intel August 2009 - (Free Research) This article offers an in-depth overview of the just-released Intel Media SDK, an API that offers a single-source approach for targeting a broad range of Intel architectures. (JOURNAL ARTICLE) GO TO

ESG Videocast: Server Online Backup Cloud-Based Data Protection by Iron Mountain Digital September 2009 - (Free Research) Online backup is a growing trend for small and medium-sized companies or remote and branch offices of larger organizations. Please join Lauren Whitehouse, Senior Analyst, Enterprise Strategy Group, for an interview with Jonathon Meltzer, Iron Mountain on how Iron Mountain protects data. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Reality Check – A Smart Business Continuity Strategy Can Offer Maximum Results at Minimum Cost by CDW Corporation September 2009 - (Free Research) In an increasingly digital world, it's clear that business continuity is no longer an option. Keeping systems running 24x7 and ensuring that data reaches its intended destination — precisely when it's needed — is the heart and soul of a business. This paper discusses Business-Continuity (BC) initiatives on a tight budget and with limited resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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