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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New BlackBerry Technical Support Services by BlackBerry August 14, 2009 - (Free Research) Watch this webcast to learn about the new support programs from BlackBerry® Technical Support Services which are designed to keep pace with the changing mobility needs of any organization – whether you're just beginning to grow your BlackBerry® deployment or have come to rely on it as mission critical. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Information Governance Perspectives from RSD: E-mail Archiving by RSD August 17, 2009 - (Free Research) With the ever increasing compliance regulations in terms of E-mail archiving, It becomes clear that E-mail archiving is an information governance imperative. This paper presents the 3 technical challenges which should be understood when evaluating email archiving solutions (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploying Operating System Images on Dell Business Client Systems using Microsoft® Deployment Toolkit (MDT) 2008 by Dell, Inc. and Intel June 01, 2009 - (Free Research) The Microsoft® Deployment Toolkit (MDT) 2008 provides unified processes and tools for desktop and server OS deployment using a common deployment console and a collection of best practices. The toolkit provides a single mechanism for image creation and an automated installation process to reduce deployment time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel May 01, 2009 - (Free Research) Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Sneak Peak at Toad® for Oracle v10 by Quest Software August 31, 2009 - (Free Research) In this technical brief, you'll learn about the powerful new features and enhancements that help you work smarter and faster – regardless of your role. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT by Dorado Software November 10, 2008 - (Free Research) Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun Products Test Drive - Try and Buy by Sun Microsystems, Inc. December 2008 - (Free Research) Sun's free product trials give you the opportunity to test the very latest Sun Open Storage products and solutions for your business: absolutely free for a full 60 days, with full technical support. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Three Tactics for Winning the LTE Game by Alcatel-Lucent June 2009 - (Free Research) This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Oracle WebLogic Suite 11g Technical White Paper by Oracle Corporation June 2009 - (Free Research) Oracle WebLogic Suite 11g is a significant new release of the core application grid infrastructure foundation underpinning Oracle Fusion Middleware. It has been designed to provide a standards-based, mission-critical platform for organizations that deploy application grid and service-oriented architectures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CloudBurst Technical Demonstration by IBM September 2009 - (Free Research) The IBM CloudBurst Family is a line of pre-integrated service delivery platforms including hardware, storage, networking, virtualization, and service management software, which will enable you to create a private cloud environment. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Oracle Business Intelligence Suite Enterprise Edition Plus ---Technical Overview by Oracle Corporation February 2008 - (Free Research) Business intelligence (BI) needs to evolve such that it is no longer about reporting results but driving business processes. Learn how BI can bring you greater business visibility and insight to improve business performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Server Virtualization - Windows Server Virtualization in Windows Server 2008 Product & Technical Overviews by SHI October 2009 - (Free Research) Server Virtualization means more than server consolidation. Microsoft Windows Server can help your organization improve network reliability, scalability and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Technical White Paper: Performance of HP ProLiant BL460c G6 with Intel Xeon 5500 Series processors (2.93 GHz) in a 64-bit HP SBC environment by HP, Citrix, and Intel March 2009 - (Free Research) This HP paper provides performance characteristics for the HP BladeSystem BL460cG6 blade server with XenServer and 64 bit workloads. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication and Disk-to-Disk Back Up Systems: Technical Considerations (Presentation Transcript) by Data Domain January 2008 - (Free Research) This presentation transcript explores the primary technological differences inherent in the various forms of data deduplication currently available. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

A Technical Overview of the Sun Oracle Exadata Storage Server and Database Machine by Oracle Corporation September 2009 - (Free Research) This white paper examines how the Sun Oracle Exadata Storage Server allows companies to accelerate database performance, handle change and growth in scalable and incremental steps, and deliver mission-critical data availability and protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The ParAccel Analytic Database: A Technical Overview by ParAccel June 2009 - (Free Research) The ParAccel Analytic Database™ (PADB) is a new-generation relational database management system that combines leading-edge innovations with best practices to deliver the fastest, simplest, most cost-effective platform for analytic processing. This paper describes the high level architecture and key features of the PADB system. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

The Scalable Analytic Appliance: A Technical Overview by ParAccel May 2009 - (Free Research) The Scalable Analytic Appliance (SAA), powered by ParAccel and EMC, is a tightly integrated analytic database appliance. It brings together the performance and price-performance advantages of the ParAccel Analytic Database™ (PADB) with the enterprise reliability and feature set common in today's midrange SAN storage systems. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Encryption Key Management: A Technical White Paper by Quantum Corporation October 2007 - (Free Research) Quantum's Encryption Key Manager (Q-EKM) is a centralized key manager application that manages the encryption keys used as part of the LTO Ultrium 4 (LTO-4) drive-based data encryption process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication Background - A Technical White Paper by Quantum Corporation June 2009 - (Free Research) The purpose of data deduplication is to increase the amount of information that can be stored on disk arrays and to increase the effective amount of data that can be transmitted over networks. Read this white paper to learn more about data deduplication as well as Quantum Dxi-Series disk-based backup solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Planning and deploying a Virtual Desktop Infrastructure on HP hardware: Creating a 150 user VDI proof-of-concept implementation by HP, Vmware and AMD February 2008 - (Free Research) This document is intended for IT decision makers, planners, architects, service professionals and installers that are evaluating VDI. A moderate level of technical expertise and familiarity with VMware, Microsoft Windows Server and Desktop Operating Systems as well as HP ProLiant and StorageWorks hardware is considered essential. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Removing the Barriers to IT Governance: How On-Demand Software Changes the Game by Innotas September 2009 - (Free Research) IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Technology Implications of IFRS adoption for U.S. Companies: More than a technical accounting change by Deloitte July 2009 - (Free Research) In this publication, we explore the technology implications associated with IFRS conversion and discuss: Evaluating the potential technology impact; how companies can prepare technology and systems changes related to IFRS adoption; Major differences between U.S. Generally Accepted Accounting Principles (GAAP) and IFRS and much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Technical Review of Caching Technologies by Blue Coat December 2007 - (Free Research) The goal of this white paper is to discuss the role of caching, describe in detail how object caching and byte caching works, and show how these caching technologies work together to deliver true performance differentiation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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