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Research Abstract
Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract by AT&T Corp

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Published on: October 30, 2009
Type of content: EGUIDE
Format: Unknown
Length: 5 pages
Price: FREE

Overview:
The ultimate goal of outsourcing security is to obtain a more solid security posture than an organization can accomplish on its own. However, there are several pitfalls involved with outsourcing that are avoidable if a detailed service level agreement (SLA) is applied. An SLA spells out the scope of coverage the managed security services provider (MSSP) will provide and is a legally binding contract outlining performance and service parameters.


In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP.

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