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Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Syberworks Learning Management System Product Suite by SyberWorks, Inc. This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority 8.0 by ScriptLogic Corporation April 09, 2009 - (Free Research) A complete desktop management solution needs to be one that not only meets the standardization requirements of the computer, but simultaneously meets the personalized needs of the user. Desktop Authority 8 comprehensively manages the Windows desktop throughout the desktop lifecycle, reducing the total cost of desktop and application ownership. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Endpoint Security, Endpoint Management: The Cost-Cutter's Case for Convergence by Lumension March 18, 2009 - (Free Research) Read this Aberdeen Group benchmark report to learn specific recommendations on achieving Best-in-Class status and how to focus first on the security of endpoint systems, then on compliance, then on optimizing ongoing management for greater efficiency and lower cost. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. (TRIAL SOFTWARE) GO TO

The Efficient Enterprise: Standardize, Consolidate, Automate by Dell, Inc. October 21, 2009 - (Free Research) Join Robin Johnson, Dell's Chief Information Officer, as he explains the most efficient way to run an IT enterprise. You'll learn how a basic management philosophy and a belief in industry standard technology can lead to great success. (VIDEO) VIEW ABSTRACT | GO TO

Desktop Authority Image Center Version 3.0 by ScriptLogic Corporation April 10, 2009 - (Free Research) How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Patch Authority Ultimate Version 6 by ScriptLogic Corporation April 10, 2009 - (Free Research) With exploits for known vulnerabilities unleashed on the Internet within as little as 5 days from the release of new patches from Microsoft, it is imperative your desktops and servers be regularly updated to keep them safe from attack. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

MKS X/Server v 8.5 - High-performance, transparent PC X server by MKS, Inc. - Interoperability Division June 08, 2009 - (Free Research) This world of PC/UNIX system integration demands a product available for the newest PC architectures and is easy to use and easy to manage. Applications normally available on expensive UNIX workstations can be readily accessed from enterprise desktops. (TRIAL SOFTWARE) GO TO

VKernel SearchMyVM - Find Information Fast, Save Time by VKernel July 08, 2009 - (Free Research) As your virtual infrastructure continues to grow in scope and complexity, just finding basic information starts to become a monumental task. (TRIAL SOFTWARE) GO TO

Software Testing eZine Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by SearchSoftwareQuality.com May 06, 2009 - (Free Research) In this issue of SearchSoftwareQuality.com's Software Testing eZine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology. (EZINE) VIEW ABSTRACT | GO TO

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. July 01, 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Download Citrix NetScaler VPX Express for Free! by Citrix October 25, 2009 - (Free Research) Now you can get the ultimate Web app delivery solution in a flexible, dynamic and cost effective virtual appliance with Citrix® NetScaler® VPX. Simply download the NetScaler VPX Express edition, then deploy it across your existing infrastructure - anywhere, anytime, anyhow you need it. (DOWNLOAD) GO TO DOWNLOAD

XenDesktop Trial by Citrix October 20, 2009 - (Free Research) Citrix XenDesktop™, a virtual desktop (VDI) and desktop management solution, delivers desktops on-demand to users anywhere while dramatically simplifying desktop management throughout the desktop lifecycle. If you are ready to try XenDesktop for yourself download the evaluation version. (TRIAL SOFTWARE) GO TO

Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online September 10, 2009 - (Free Research) In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GFI WebMonitor: Web Security for the ISA Server - 30 Day Trial and Freeware! by GFI Software Ltd. May 28, 2009 - (Free Research) GFI WebMonitor controls your Internet users' browsing habits through web categorization and web filtering, covering over 205,000,000 URLs. It also monitors downloads in real-time, protecting your network from viruses, malware and phishing attacks. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

How to expand enterprise reporting and capitalize on the benefits of BI by Sybase, Inc. October 27, 2009 - (Free Research) Is your organization making the most of BI and reporting projects? Find out how to improve your enterprise reporting with best practices advice and tips from BI expert Kimberly Nevala of Baseline Consulting. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Virtual Desktop Management: Reducing Infrastructure Costs by HP, Vmware and AMD September 17, 2009 - (Free Research) This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Clusters vs. Grids for Windows High Availability by Marathon Technologies October 09, 2009 - (Free Research) IT pros have several options to choose from when ensuring high availability, making it difficult to know which approach is best for their organization. This expert podcast explores these choices with a focus on cluster and grid computing. Discover the differences between the two with details on when to use them. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

actiTIME 2.0 - Time-Tracking Software by Actimind, Inc. September 30, 2009 - (Free Research) actiTIME is a time-tracking application for small and medium size teams. It helps improve business process, analyze performance and reduce costs. It provides an easy way to track time, manage job assignments, generate reports and prepare billing data. (DEMO) GO TO DEMO

Enterprise Security Reporter for SharePoint Version 3.6.3 by ScriptLogic Corporation April 10, 2009 - (Free Research) With more and more sensitive data moving from file servers to SharePoint sites, it's important to keep a close eye on what users can access documents, what users have permissions to change the SharePoint sites, and what documents are getting modified. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

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